Refund and Returns Policy
Refund will be processed within 5-7 business days of approval and credited to your source account in 9-11 business days.
Thank you for choosing dukanroad.com for your beauty needs. We are committed to providing you with the highest quality beauty products. Please review our return policy to understand our procedures for handling specific situations.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team at +91 8447203309 or email us at help info@dukanroad.com or within 2 business days of receiving your order. Include a proper unboxing video with clear photo of the damaged or defective item along with your order details. We will promptly address the issue by offering a replacement or resolution.
Non-Delivery:
If your order does not arrive within the specified delivery time frame, please contact our customer support team at +91 8447203309 or email us at help info@dukanroad.com . We will investigate the issue and, if confirmed, take the necessary steps to reinitiate the process.
Contact Information:
For any questions or concerns, please contact our customer support team at +91 8447203309 or email us at help info@dukanroad.com
PLEASE NOTE: Once we verify damage or non-delivery, we will initiate the return process, and you can expect to receive the return within 5-9 business days.
We appreciate your trust in dukanroad.com, and we are here to ensure your beauty shopping experience is enjoyable. Thank you for choosing us!
Note :- In case of any broken or defective product, the parcel will be exchanged and payment will not be refunded .
Exchange Time 5 – 7 Business Days.
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