Refund and Return Policy

At DukanRoad, we strive to ensure customer satisfaction with every purchase. However, if you are not fully satisfied with your order, we offer a 3-day return policy under the following terms and conditions:

1. Return Timeframe:

• You may return the product within 3 days from the date of delivery.

2. Product Condition:

• The product must be unused, in its original packaging, and in a resellable condition.

3. Return Approval Process:

• To initiate a return, please send a clear picture of the product to our customer support team. This is required for assessment and return approval.
• Returns will be subject to seller approval based on the condition of the product, as evaluated by the seller.

4. Return Shipping Costs:

• The cost of return shipping will be deducted from the refund amount.

5. Refund Process:

• Once the return is approved, your refund will be processed within 15 business days . Refunds will be issued using the original payment method.

6. Non-returnable Items:

• Certain products, such as Clothing, are not eligible for return.

7. Contact Information:

• For any return-related inquiries or assistance, please contact our support team at support@dukanroad.com.