Return & Refund Policy
Effective Date: 10 July 2025
We want you to be happy with your purchase. If you’re not satisfied, here’s how returns and refunds work:
1. Return Eligibility
- Returns accepted within 7 days of delivery.
- Item must be unused and in original packaging.
- Damaged or used items are not eligible for return.
2. How to Return
- Email us at support@dukanroad.com within 7 days.
- Include your order number and reason for return.
- We’ll arrange pickup if eligible.
3. Refund Policy
- Refunds are processed within 7 working days after item inspection.
- Refund will be issued to the original payment method.
- Shipping charges (if any) are non-refundable.
4. Non-Returnable Items
- Items marked as “Clearance” or “Final Sale”
- Custom or personalized items