Ready to ship in 1-2 business days
from India
Shipping Policy
Shipping Policy
Products will be delivered within 5-7 working days.
Shipping Costs:
Shipping fees depend on your order value, chosen method, and location. See costs at checkout before finalizing your order.
Dukan Road (“we” and “us”) is the operator of dukanroad.com (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.
General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfil all your items at the time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.
Shipping Costs
Shipping Charges Prepaid Payment Free and Cash on Delivery Rs.80 Charges Exatta All Over India.
Returns
Returns and refunds are possible but with parcel unboxing video.
broken items are to be considered for returned products.
Delivery Terms:-
In general, domestic shipments are in transit for 5-7 days
4.2 Dispatch Time
Orders are usually dispatched within 2-3 business days of place the order
Our warehouse operates Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.3 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.4 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.5 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Customer service
For all customer service enquiries, please email us at info@dukanroad.com
Refund Policy
Refund and Returns Policy
Refund will be processed within 5-7 business days of approval and credited to your source account in 9-11 business days.
Thank you for choosing dukanroad.com for your beauty needs. We are committed to providing you with the highest quality beauty products. Please review our return policy to understand our procedures for handling specific situations.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team at +91 8447203309 or email us at help info@dukanroad.com or within 2 business days of receiving your order. Include a proper unboxing video with clear photo of the damaged or defective item along with your order details. We will promptly address the issue by offering a replacement or resolution.
Non-Delivery:
If your order does not arrive within the specified delivery time frame, please contact our customer support team at +91 8447203309 or email us at help info@dukanroad.com . We will investigate the issue and, if confirmed, take the necessary steps to reinitiate the process.
Contact Information:
For any questions or concerns, please contact our customer support team at +91 8447203309 or email us at help info@dukanroad.com
PLEASE NOTE: Once we verify damage or non-delivery, we will initiate the return process, and you can expect to receive the return within 5-9 business days.
We appreciate your trust in dukanroad.com, and we are here to ensure your beauty shopping experience is enjoyable. Thank you for choosing us!
Note :- In case of any broken or defective product, the parcel will be exchanged and payment will not be refunded .
Exchange Time 5 – 7 Business Days.
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