Refund & Return Policy – DukanRoad
Last Updated: 10 August 2025
At DukanRoad, we want you to love what you buy. If for any reason you are not satisfied with your purchase, our Refund & Return Policy ensures a hassle-free process.
Return Window:
You may return most items within 7 days of delivery for a full refund or exchange.
Conditions for Returns:
- The item must be unused, in its original packaging, and with all tags intact.
- Proof of purchase is required.
- Perishable or hygiene-sensitive items are not eligible for return unless defective.
Refund Process:
- Once your return is received and inspected, we will notify you by email.
- Refunds are processed within 5–7 business days to your original payment method.
How to Initiate a Return:
- Contact us at support@dukanroad.com with your order details.
- We will provide you with return instructions and a shipping address.
